Return & Refund Policy of The Eden Girl
If you are not happy with your purchase, we will accept the return of an unused product within 14 days, after 14 days we cannot provide a refund or exchange. Once we receive the returned item The Eden Girl will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Please do not send your purchase back to the manufacturer.
Returned items must be delivered to us unused, in the original packaging, and in the condition they were received or may not be eligible for a refund. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they arrived defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
How to return a product:
- Email email@example.com with the reason for the return, photos of the products you want to return, and your order #.
- We will provide you with return instructions and the return delivery address. Do not return your parcel without our approval.
- You will then need to package and return your parcel to the address provided, and provide us with the tracking number.
- Your order will be refunded once your return is received by us, and the tracking has updated to “Delivered”.